Terms & Conditions

Welcome to Sigma! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.

1. Definitions

  • “Company” refers to Sigma.
  • “Customer” refers to businesses, organizations, or sole traders purchasing from Sigma.
  • “Products” refers to the goods sold through Sigma’s website.
  • “You” refers to the user or customer of the website.

2. Eligibility

Our products are sold primarily to business customers (B2B) and sole traders. By placing an order, you confirm that you are acting as a business or sole trader and not as a consumer.

3. Orders

  • Orders can be placed through our website or directly through our sales team.
  • All orders are subject to acceptance and product availability.
  • The final details of the order, including pricing, delivery time, and product availability, will be communicated before the order confirmation or at the time of placing the order.

4. Pricing and Payment

  • All prices are exclusive of VAT (unless otherwise stated) and are subject to change without notice.
  • Payment terms will be provided on the invoice and must be adhered to unless otherwise agreed in writing.

5. Delivery

  • Delivery times are subject to product availability. Estimated delivery dates will be provided at the time of order confirmation or earlier if requested.
  • We will endeavor to meet the communicated delivery times, but delays may occur due to unforeseen circumstances. The Company is not liable for delays caused by external factors.
  • Customers are responsible for providing accurate shipping details. The Company will not be liable for lost shipments due to incorrect information provided by the Customer.

6. Returns and Refunds

  • No refunds will be granted after 30 days from the delivery date.
  • Refunds or exchanges will be considered based on an evidence-based process. Customers must provide sufficient documentation, including proof of purchase and evidence of defect or issue.
  • Sigma reserves the right to deny refund requests if the documentation is insufficient or does not meet our criteria.
  • Shipping costs for returns are the responsibility of the Customer unless the product is deemed defective by Sigma.

7. Warranty

  • All products come with a warranty as provided by the manufacturer. Warranty details will vary based on the product and will be communicated at the time of purchase.
  • The Company is not responsible for any damages or losses that occur outside of the warranty period or terms.

8. Limitation of Liability

  • Sigma will not be liable for any direct, indirect, or consequential loss or damage arising from the use of our products, website, or failure to deliver as agreed.
  • In the event of any issues arising from the transaction, Sigma’s liability is limited to the cost of the goods purchased.

9. Intellectual Property

All content on the Sigma website, including images, text, and product descriptions, is the property of Sigma or its suppliers. Unauthorized use or reproduction is strictly prohibited.

10. Data Protection

  • We collect and process personal data in accordance with our Privacy Policy.
  • Your data will be used to process your orders and manage your account.

11. Force Majeure

Sigma is not liable for any failure to perform due to circumstances beyond our control, including but not limited to natural disasters, strikes, lockouts, supply chain issues, or other disruptions.

12. Amendments

Sigma reserves the right to update or amend these terms at any time. Customers will be notified of significant changes via email or a notice on our website.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from the use of the website or purchases made will be resolved in the courts of South Africa.